All website stationery products with personalization typically ship within 7–12 business days.
If your order includes multiple personalized items, you can expect everything to ship together once all items are complete.
Shipping takes place after production is completed. Shipping rates are calculated at checkout based on your order and delivery address. Most orders ship via UPS Ground, with an estimated delivery time of 2–5 business days once shipped.
Some items in your order may ship separately due to different production timelines & product locations. Ready-to-ship items are sent right away, while personalized items are made to order and ship once complete.
Shipping is not being charged twice — it is simply divided between shipments based on how items are fulfilled.
Please note: delivery estimates shown at checkout reflect shipping time after dispatch, not production time. For the most accurate lead times, refer to each product page and the messaging in your cart prior to checkout.
All items are non-returnable and non-refundable. However, if something arrives damaged or there is an error with your order, please reach out and I’ll happily make it right.
Please email mahaley.fetepapier@gmail.com within 3 days of receiving your order, and include your order number and photos if applicable.
Yes! Please fill out the custom inquiry form, and we’ll begin the process there.
Yes! Custom cups, napkins, matchboxes, and similar items are available. Please submit a custom inquiry form to get started.
Project timelines can really vary depending on the complexity of the project and the various elements involved. However, on average most custom projects take 2-4 weeks including design, printing, and shipping.
Often full payment is received upfront as the design process will begin for all the elements at that time. Knowing the various elements, you are looking for from the start helps to frame design and ensures the various elements coordinate well together. A 50% deposit / remaining balance schedule can typically be accommodated upon request!
Yes! Please include your requested wording changes by clicking personalize and filling out the information.
Many products offer a waitlist option, which is the best way to be notified when an item is restocked. Availability can vary by product, but joining the waitlist ensures you’ll be the first to know.
Yes! Please fill out the wholesale inquiry form to get started.
Yes — I’d love to! Please email mahaley.fetepapier@gmail.com , and we can chat about what you’re looking for.
Fête Papier is a one-woman operation, so response times can vary. Email is always the best way to reach me, and I do my best to respond as quickly as possible. While I may occasionally miss DMs, emails are monitored closely.
Please contact us as soon as possible and we’ll do our best to help before your order ships.
If local pickup is available, you’ll see that option at checkout.
You can reach out through our contact form and we’ll get back to you as soon as possible.
Some items may be made to order. Please check individual product listings for production timelines.
Select products may be restocked. Check back soon or contact us for availability.
Many of our items make wonderful gifts. You can ship directly to the recipient at checkout. And we offer gift wrapping for $15.
We may offer custom options depending on the product. Please contact us to learn more.